Excerpt

• Borrowed apartment leasing staff's Samsung phone to make calls—mine was compromised.
• Called SimpliSafe phone number on website (not number provided at signup) to cancel service.
• Told person canceling service—suddenly experience WiFi signal jamming.
• Could not continue call with first representative.
• Called number again—received clear connection to cancel service.
• In Vietnam, WiFi signal jammed when contacted Apple for technical support—jammed twice.
• Apple sent email they couldn't speak to me.
• Third time connected—realized person was impostor who spoke to twice before, including to steal new iPhone serial number.

Full Narrative

In fall 2024, I borrowed an apartment leasing staff's Samsung phone to make calls as mine was compromised. I called SimpliSafe's phone number on its website to cancel my service instead of the phone number provided to me when I started service. I told the person I was going to cancel service. All of a sudden, WiFi signal jammed. I could not continue the call as I could no longer talk to the representative. I called the number again to receive a clear connection to cancel the service. The pattern was consistent—calls that threatened to expose the surveillance apparatus were jammed or redirected.