Event 33 — Alexandria: Apple Support Impersonation

Episode 33 — Alexandria: Apple Support Impersonation (Summer/Fall 2024)

SLII: Surveillance, Life Invasion, Interference

Excerpt (bullets)

Visited Apple Store for phone problems—told to call technical support, no appointments available.
surveillance agent offered no ideas or solutions, only commiserated.
Bought new iPhone 16 Pro in October.
Day before leaving country, phone wouldn't complete new account process.
Called Apple support—requested serial number to complete process.
Several Apple staff since said serial numbers not needed to open new account.
In Vietnam, spoke to same person about iPhone questions—realized same person from before; immediately hung up, I discontinued use of the phone due to concerns about its security.
Apple staff stated should never talk to same person more than twice.

Full Narrative

In summer/fall 2024, I visited an Apple Store due to the problems I was experiencing with my phone. Staff told me to call technical support as they had no appointments available that day. I did. The surveillance agent I spoke to offered no ideas nor solutions. She only commiserated with me. I bought a new iPhone 16 Pro in October. The day before I left the country I decided to set up the phone. My phone would not allow me to complete the new account process. I called Apple support where they requested the phone's serial number to complete the process. Several Apple staff I conferred with since then told me that serial numbers are not needed to open a new account. In Vietnam, I spoke to that same person about some iPhone questions where I realized she was the very same person I spoke to before and immediately hung up. I discontinued use of the phone due to concerns about its security. Apple staff stated that I should never talk to the same person more than twice. I had been routed repeatedly to an impostor posing as Apple support.

Category Codes

DIG.SPOOF (Repeated impostor Apple representative)
DIG.PHN (Phone compromise through fake support)

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Event 33 — Alexandria: Apple Support Impersonation

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