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Excerpt

  • Theory: someone discovered new phone purchase through credit card purchase.
  • Day before leaving country, decided to set up phone.
  • Phone would not allow completing new account process.
  • Called Apple support—requested phone's serial number to complete process.
  • Several Apple staff since said serial numbers not needed to open new account.

Full Narrative

In fall 2024, I have a theory that someone discovered I purchased a new phone through my credit card purchase. The day before I left the country I decided to set up the phone. My phone would not allow me to complete the new account process. I called Apple support where they requested the phone's serial number to complete the process. Several Apple staff I conferred with since then told me that serial numbers are not needed to open a new account. The purchase had been tracked, the setup sabotaged, and the support call was actually an impostor attempting to harvest my device information.
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